Support
Support
Email only · Sun–Thu 09:00–17:00 · Last updated 2 November 2026
Channels
- General site: info@syberxfortress.com
- Academy and refunds: admin@syberxfortress.com
Support tickets
The contact form on the home page creates a ticket with a public reference SX-…. You receive a confirmation email with the reference. Replies come from admin@; you may reply by email and keep the reference in the subject.
What to include
- Short description of the issue
- Order id or payment reference if any
- Ticket ref SX-… if you have one
- Screenshots by email if needed (the form has no attachments)
Refunds
See the refund policy. We reply and start cancellation within one working day of receiving a refund request during the hours above. We do not promise card-credit arrival times.