Managed IT services
Day-to-day operation of your infrastructure under an agreed service level.
Services · 03
IT Management, Operations & Support
خدمات إدارة وتشغيل ودعم تقنية المعلومات
Security is an operating discipline, not a purchase. This is the service that keeps it running day to day — monitoring, patching, administering and answering the phone when something breaks.
At a glance
- Monthly service, remote and on-site
- Fills the gap when there is no in-house team
- Deliverable: defined response times and monthly reporting
What this covers
The gap between a secure design and a secure organisation is operations. Patches that were never applied, alerts that nobody read, an admin account still active for someone who left last year — almost every breach we assess traces back to routine work that quietly stopped happening.
We take that routine over, either as your whole IT operation or as an extension of a small internal team. What we monitor, how fast we respond and what we report is agreed in writing up front, so you can hold us to it.
What you get
Network monitoring
Continuous watch on availability and anomalies, not just uptime graphs.
Server administration
Patching, hardening, backups and capacity — done on schedule.
Endpoint management
Laptops and workstations kept current, encrypted and enrolled.
Firewall administration
Rule reviews and change control, so the ruleset does not rot over time.
Remote & on-site support
A named contact for your team, with agreed response times.
How we run it
Take over
Documented handover of systems, credentials and access — with the stale accounts cleaned out.
Stabilise
Backlogged patches, backups and monitoring gaps closed in the first weeks.
Operate
Routine work on a schedule, incidents handled against agreed response times.
Report and review
Monthly reporting and a periodic review of whether the service still fits.
Common questions
Does this replace our IT team?
It can, but more often it supports one. Small teams typically hand over out-of-hours monitoring and specialist security work while keeping user support in house.
What response times do you offer?
They are agreed per contract and depend on the criticality of the system. We commit to them in writing rather than to a vague "best effort".
Related services
Contact
Not sure this is the right starting point?
Tell us what your setup looks like. We will say plainly whether this service fits — or point you to the one that does.
Write to us- [email protected]
- Hours
- Sunday — Thursday · 9:00 — 17:00
- Services
- All services